Terms of service

Submitting a website enquiry, sending an e-mail, or having a short consultation does not by itself create a service contract. Cooperation begins only once both sides expressly confirm the scope of the service, the fee, and the next-step process.

No case work starts until the parties have confirmed what is included and which documents or inputs are expected from the client.

VISAEXPERT provides consulting, coordination, administrative, and communication support for the employment of foreign nationals, residence administration, and related processes.

Unless explicitly agreed otherwise, the service does not include any guarantee of approval, authority outcome, authority timing, or work outside the confirmed scope.

The prices published on the website are indicative starting fees. The exact fee is confirmed before substantive work begins. A quotation is normally valid for 14 calendar days unless stated otherwise.

Invoices are normally due within 7 days of issue unless another term is agreed. Urgent handling may carry a surcharge if that is confirmed in advance.

Authority fees, translations, interpreting, travel, courier, and other external costs are charged separately unless explicitly confirmed otherwise in writing.

The client is responsible for providing accurate, complete, and timely inputs. Incomplete, late, or inconsistent documents can change both the timing and the actual scope of work required.

Timing estimates also depend on authority capacity, appointment availability, third-party response times, and whether additional documents or translations become necessary.

In-person meetings are available only by prior arrangement. If a booked meeting is cancelled at the last moment or a case is stopped after work has already started, work already performed and demonstrable costs may still be charged.

If a case stops mid-way, partially completed work product may remain billable where the work cannot reasonably be unwound without cost.

The dedicated Complaints & ADR page contains the complaint route and out-of-court dispute information. VISAEXPERT is responsible for performing the agreed service properly, but it does not guarantee authority decisions or outcomes that depend on incomplete client materials.

These terms are governed by the law of the Czech Republic. Unless mandatory law requires otherwise, disputes are handled by the competent courts of the Czech Republic.